Returns & Shipment Concerns

We understand that sometimes things don't go as planned. Whether it's a packing error, damage during shipping, or any other issue, we're here to help and will work quickly to resolve your concerns.

Damaged or Incorrect Shipments

If you receive a damaged item or an incorrect order, please initiate a return request as soon as possible.

How to Initiate a Return

What to Provide

  • Incorrect Items: Include what should have been received and what is wrong.
  • Damaged Items: Provide photos of product + packaging.

Important: Keep original packaging. We will file carrier claims and keep you updated.

Warranty Claims

Each manufacturer has its own process. Some are handled directly, others through Streakwave.

Streakwave Supplemental Warranty

Select products include up to two (2) additional years of coverage after the manufacturer warranty ends.

  • End-users only
  • Not valid for resale
  • Must be purchased directly from Streakwave
  • Must meet original manufacturer warranty conditions

Eligibility must be stated on your invoice or sales order.

How to Initiate a Warranty Return

  1. Visit Warranty by Brand
  2. Start return:
  3. Get RMA number
  4. Wait for instructions before shipping

Shipping for Warranty Claims

  • You pay return shipping unless stated otherwise
  • Insurance recommended
  • We cover standard return shipping (U.S.)
  • You cover expedited / international costs

Turnaround Time

Manufacturer timelines vary. Streakwave responses are typically next business day.

Contact Us

Need help? Reach out:

Email: rma@streakwave.com

Phone: (888) 604-5234