Epygi QX-ESRA-0000 Redundancy Enterprise QX3000 & QX5000

The Epygi ACD Console (EAC) is a purchasable feature to enable the Web application used by call center agents, supervisors and administrators for monitoring the queues and agents, watching the call statistics, updating the agents’ status, etc. EAC stores and formats the data and produces real-time information and statistical reports on ACD activities. The EAC is an annually renewable license. The number of EAC licenses required is determined by the number of ACD Agents and Supervisors that will be connected simultaneously to the system. Attention: The EAC relies on ACD and works only if ACD is active. EAC license expires and will need to be renewed annually.